Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.

By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Bobskis Products Limited and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details
This Site is owned by Bobskis Products Limited. Registered office: Granville House, Granville Terrace, Stone, Staffordshire, ST15 8DF, UK. Registered number: 7237283. VAT number: 103413472.

Disclaimer
To the fullest extent permitted in law, Bobskis Products Limited is providing this Website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Bobskis Products Limited does not represent or warrant that the information accessible via this Website is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Website, to the fullest extent permitted in law, neither Bobskis Products Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Bobskis Products Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Bobskis, its affiliates, directors, employees or other representatives.

Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfilment
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping.

Once you have placed an order with Bobskis an e-mail will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid e-mail address so you can receive these e-mails.

For delivery outside mainland United Kingdom please contact us.

Cancellation of orders
Unfortunately, given the nature of electronic commerce, it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to return the goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Pre-orders
Where an item is marked as “Available for pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them into stock.

Payment and Security
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards.

For your security, all our credit card transactions are processed by PayPal. PayPal ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your debit or credit card details.

Returns Policy

Please contact us by email to report a fault or to request an exchange:

Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.

Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund if required. You will be required to pay postage or delivery costs when returning your exchange items to us.

Once reported to us and if appropriate we will send a returns form by email. IMPORTANT please ensure that you write your name, address, transaction number and postcode on the returns form, without this we will not know who has returned the item and it will not be processed. Your completed returns form must then be returned with the goods to the address provided. We would suggest that you keep a note of your order number in case you need to contact us regarding your return.